GDPR Policy

At Havenserio (hereafter “we” or “our”), protecting your personal data and privacy is a top priority. This GDPR policy explains how our online store collects, uses, stores, and protects the information you provide when visiting or purchasing from our website.

1. Data Collection

• We collect personal data that you provide voluntarily, such as your name, email address, phone number, billing and shipping information, and payment details.

• We may also collect technical data automatically, including your IP address, device type, browser type, and browsing behavior on our website.

2. Purpose of Data Use

• To process orders and payments efficiently.

• To provide customer support and respond to inquiries.

• To improve website functionality and user experience.

• To communicate important updates related to your orders, our store services, or policy changes.

3. Legal Basis

We process personal data to fulfill contractual obligations, comply with legal requirements, or with your consent where applicable.

4. Data Storage and Security

• Personal data is stored securely using encryption and access controls.

• Data is retained only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

• We implement technical and organizational measures to prevent unauthorized access, loss, or misuse of data.

5. User Rights

You have the following rights regarding your personal data:

• Access and review your data stored by our store.

• Correct or update inaccurate information.

• Request deletion of your personal data where allowed by law.

• Withdraw consent to processing at any time, where applicable.

• Request restriction or objection to certain data processing.

• Receive your personal data in a portable format if required.

To exercise these rights, please contact us using the details below.

6. Cookies and Tracking

• We use cookies and similar technologies to enhance browsing experience, improve website performance, and analyze traffic.

• You can manage cookie preferences through your browser settings or website options.

7. Data Sharing

• Personal data is only shared with trusted service providers to process orders, handle payments, or support website functionality.

• We do not sell or rent your data to third parties.

8. Updates to This Policy

• This policy may be updated to reflect changes in practices, legal requirements, or services.

• We encourage users to review this page periodically for the latest information.

9. Contact Us

E-mail: team@havenserio.com

Phone: +1 (516) 859-8848

Address: 2953 INNISBROOK CT, CHARLESTON, SC 29414-6713, US

Opening Hours: Monday to Friday, 10:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)