At Havenserio (hereafter “we” or “our”), your privacy is a priority. This policy outlines how our online store collects, uses, stores, and protects your information when you visit or shop with us.
1. Scope of Policy
This privacy policy applies to all visitors, users, and customers of our online store.
It covers all personal information provided during account creation, order placement, or interaction with our website.
2. Information Collection & Cookies
We collect information that you voluntarily provide, such as name, email, phone number, shipping and billing details, and payment information.
Our store may use cookies and similar technologies to enhance user experience, track website activity, and improve services.
Cookies require your awareness and consent before activation.
3. Use and Sharing of Information
Personal data is used to process orders, provide customer service, and communicate important updates.
Data may be shared with trusted service providers to handle payments, logistics, and website operations.
We do not sell or rent personal information to any third party.
4. Data Storage and Cookies
All personal information is stored securely with encryption and access control measures.
Cookies are stored according to user consent and can be managed or deleted through browser settings.
Data retention is only for as long as necessary to fulfill the purposes described or comply with legal obligations.
5. User Rights
Access: Users can access the personal information stored by our store.
Correction: Users can update or correct inaccurate information.
Deletion: Users may request deletion of personal data where permitted.
Withdrawal: Users can withdraw consent for data processing at any time.
6. Legal Basis for Data Processing (GDPR Policy)
Performance of Contract: Personal data is processed to fulfill orders and provide purchased services.
Explicit Consent: Personal data may be used for newsletter subscriptions and marketing activities.
Compliance with Legal Obligations: Data may be processed for taxation, accounting, or regulatory purposes.
Legitimate Interests: Data may be processed to improve user experience and prevent fraudulent activity.
7. Additional Policy Points
Communication: We may use personal data to respond to inquiries and provide guidance efficiently.
Transparency: Users will be informed about how their data is handled and any policy updates.
Security Monitoring: We maintain systems to monitor and protect against unauthorized access or misuse of personal information.
8. Contact Us
E-mail: team@havenserio.com
Phone: +1 (516) 859-8848
Address: 2953 INNISBROOK CT, CHARLESTON, SC 29414-6713, US
Opening Hours: Monday to Friday, 10:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)
For questions regarding your personal data, privacy rights, or policy details, please contact our team.
Have your order number or account information ready to assist in faster processing.
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