At Havenserio (hereafter “we” or “our”), we strive to provide our customers with a reliable and hassle-free process for returning or exchanging products purchased from our online store.
Eligibility Period
Products are eligible for return or exchange within 30 days of delivery confirmation.
Requests submitted after this period may not be accepted.
Conditions for Accepting Returns & Exchanges
Items with visible damage or defects.
Products with functional issues affecting normal use.
Items with strong odors, noticeable color differences, or other major inconsistencies.
Orders received incorrectly or not matching the original order.
Returns and exchanges can also be made without reason during the eligible period.
Steps for Returning Products
Contact our customer service via email or phone to submit a return request. Provide your order number, payment proof, reason for return, and any supporting photos or videos.
Our team will review your request promptly. If approved, we will notify you and provide the return address.
Ship the item securely to the provided address and wait for confirmation of receipt.
Upon inspection confirming the issue, we will process your refund immediately.
Steps for Exchanging Products
Contact our customer service via email or phone to submit an exchange request. Include your order number, payment proof, reason for exchange, and supporting media.
Once reviewed and approved, we will provide the return address and instructions.
Ship the product back securely and wait for our confirmation of receipt.
After inspecting the item and confirming the issue, we will dispatch the replacement product to your address within 1-3 business days.
Refund Handling
Refund Method: Refunds will be issued to the card used during payment (Visa, MasterCard).
Processing Time: Refunds typically arrive within 1-3 business days, depending on bank processing. If delays occur, please contact us.
Refunds are only processed after returned items are inspected and approved.
Return Labels
Approved returns will include a pre-printed return label upon request.
Using this label ensures accurate delivery to our designated address and enables shipment tracking.
Proper use of the label helps prevent delays or misdelivery.
Shipping Cost Responsibilities
At our expense: Returns due to damaged products, quality issues, strong odor, severe color variation, or incorrect items.
At customer’s expense: Returns or exchanges requested without reason.
We recommend secure packaging to avoid damage during transit.
Liability and Disclaimer
We are not liable for shipping delays caused by carriers.
Returned products must be securely packaged; items damaged during return transit may affect refund eligibility.
Refunds and exchanges are contingent upon verification of the reported issue.
Customer Support
E-mail: team@havenserio.com
Phone: +1 (516) 859-8848
Address: 2953 INNISBROOK CT, CHARLESTON, SC 29414-6713, US
Opening Hours: Monday to Friday, 10:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)
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