At Havenserio (hereafter “we” or “our”), we are dedicated to providing clear and reliable shipping services for all orders placed through our online store.
Delivery Area
We currently deliver to all regions within Australia.
Delivery to countries outside of Australia is not supported at this time.
Shipping Fees
Orders exceeding AUD 150 qualify for free delivery.
Orders AUD 150 or less incur a flat shipping fee of AUD 13.99.
Cut-off Time for Orders
Our operating hours are Monday to Friday, 10:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT).
Orders placed before 6:00 PM are processed the same day. Orders after 6:00 PM are considered received the next business day.
Orders placed on non-working days are processed starting the next business day.
Order Processing Time
Processing time is 1-3 business days after the order is confirmed.
This includes order verification, packaging, and preparation for shipment.
Estimated Shipping Time
The total delivery period is estimated at 5-11 business days from the date of dispatch.
Transit times may vary depending on location and unforeseen circumstances.
Shipping Carrier
All orders are shipped via UPS, a trusted and reliable logistics provider.
Order Tracking
After placing an order, customers will receive an email containing order number, payment details, and shipping carrier information.
Orders can be tracked on our website's “Order Tracking” page by entering your email address or phone number along with your order number.
Responsibility Disclaimer
Damaged or Lost Items: We are responsible for arranging claims for products damaged or lost during transit.
Shipping Modifications or Cancellations: Changes to shipping details after order processing may not be guaranteed.
Delivery Address Accuracy: Ensure your delivery address is complete and accurate. Errors in the address may result in delivery delays or non-delivery.
Delivery Acknowledgment
Upon receipt, inspect the package for visible damage before signing.
Report any damage immediately to our customer service to ensure proper handling.
Contact Information
E-mail: team@havenserio.com
Phone: +1 (516) 859-8848
Address: 2953 INNISBROOK CT, CHARLESTON, SC 29414-6713, US
Opening Hours: Monday to Friday, 10:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)
For inquiries regarding shipping, tracking, or delivery issues, please contact our team.
Have your order number and shipping details ready for efficient assistance.
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